Synappx^™ Go Collaboration

The Synappx Collaboration Installer helps facilitate the installation of key applications on the in-room PC.

From the Synappx Go Admin Portal, go to the Downloads tab. [View Image]

1. Select Synappx Collaboration Hub Installer.
2. Select Download to download the installer to the admin PC or target PC/server.
3. Unzip the file in the PC/server location. The package will include the files shown below. [View Image]
   • Logs
   • PenSoftware
   • SynappxGoDisplayAgent
   • SynappxMeeting
   • Setup.exe
   • Setup.exe.config
4. Right-click Setup.exe, then select Run as administrator.
5. Windows displays the User Access Control (UAC) consent prompt. Select Yes to launch the installation wizard. [View Image]
6. After a brief security check to ensure the installer software has not been modified, the install wizard screen appears, listing the Synappx applications to install.
   
   
   Note: By default, all three applications are selected:

   • Synappx Go Display Agent
   • Synappx Meeting (From Microsoft App Store)
   • Pen Software
   Select or deselect the applications to install and then select Next. [View Image]
7. Read the End User License Agreement (EULA) and select I accept the terms in the license agreement. Then select Next.  [View Image]
8. The install apps confirmation screen appears, select Next.  [View Image] The installation process will begin; it could take up to several minutes to complete.  [View Image]
9. When the Activate with Synappx Admin credentials to complete configuration screen appears in the bottom right corner of your display, select Activate Synappx Go. [View Image]
10. Enter your Synappx Admin login credentials to associate the Synappx agent with your company. [View Image]
    
    

    Note: If your company has other authentication processes (e.g., Ping), you may need to enter your credentials again. A confirmation dialog will confirm the successful agent activation and association.

11. After the installation of the Synappx Go agent and Pen Software, the Microsoft Store app will automatically launch to download the Synappx Meeting app. Select Get. [View Image] After the download is complete, select Open.
12. Synappx Meeting Login ScreenLogin to the Synappx Meeting application using the meeting room resource account. (Microsoft 365 only) [View Image]
13. The installation wizard displays the completion status, select Finish. [View Image] The Synappx Admin Portal login screen will appear, to associate the successfully installed Synappx agent with the licensed workspace. See Associate a Room Display and Agent to Workspace for details.